WebHighly Customizable + White-label ready: Modify the GUI to fit your workflow and brand. Powerful sales and service tool: Brandable, physical USB Button that end users will innately associate with your trusted expert response. All of this and so much more! WebFrom what I understand Work Types are the driver for what is billable, what is nonbillable, or no charge. Is there a workflow or a way to automate the work type based on Work Role, e.g. Tier I tech working remotely and needs to travel onsite to complete the work. Tech changes his role to Onsite, schedules the ticket for onsite and does his work.
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